Self Service

You have no doubt already used an order kiosk to order a hamburger at McDonald's or a pizza at Domino's. Other examples of self-service applications are the self-scanning checkout at Wibra, the webshop kiosk at Bijenkorf, check-in solutions at The Chocolate Factory Noordkade in Veghel, a passenger experience kiosk at Schiphol Airport, or logging in via a digital reception.

Learn from the experiences of companies already using and implementing self service.

During the Self Service Week, we take you through the (im)possibilities of deploying kiosks for your organization.

Meet more than 45 different solutions in one space.

Self Service Week will be held at Prestop's Experience Center. In addition to a “market stall” of various tech specialists, you will find more than 45 diverse solutions in this beautiful location at the largest manufacturer of self-service solutions and interactive applications, unique in the world.

Mandatory from June 2025

We will also bring forward the latest developments in areas such as Softpos and Audionav.

This text-to-speech solution will be mandatory starting June 2025!

The Self Service Week takes place in the Experience Center of Prestop.
Prestop is located at Ekkersrijt 4611 in Son en Breugel, the Netherlands. 

The event will take place on Tuesday, May 20, Wednesday, May 21, and Thursday, May 22, 2025.

This free event is ideal for companies, hotels, caterers, QSRs, municipalities, logistics centers, amusement parks, theaters, lunchrooms, retailers, leisure companies, campgrounds, transportation companies, museums, etc., that want to implement or improve self-service applications and interactive experiences.

For suppliers and industry peers, we’re happy to schedule an appointment outside of the event to visit the Prestop Experience Centre before or after. You can do so via the button below.

Learnings

During this event, representatives of Bakker Bart, Wibra, Schiphol, and The Chocolate Factory, among others, will share their experiences with self-service. They will tell what preparations were needed, what they had underestimated, what it brings them, etc.

Themes

Mandatory from June 25, 2025!

• The European Accessibility Act (EAA): 2019/882 (AudioNav)

Payment options Self Order

• SoftPOS
• Pay with cash?
• Available payment options

Automation

• The impact on the IT department.
• Windows, Android or GoogleOS?
• Am I required to offer a receipt with self order?

Other

• How do I apply interactive Experience?
• What impact will it have on (store) staff?
• How do you ensure privacy?
• Etc. 

Each day we will have different speakers but the marketplace, setup with self service applications and interactive solutions will be the same.

Customer support & Experience

On Tuesday, the focus will be on customer support and experience. Gertjan Bluemink of Schiphol Airport will give a comprehensive presentation about the transition from manned counters to information kiosks with video chat features, scanners, and interactive wayfinding. Henk Maas of The Chocolate Factory will talk about how different interactive solutions create more experience and sales.

Break

Coffee & networking

🕒 13:55 – 14:10

Alexander Aelberts

Prestop

🕒 13:00 – 13:15

Henk Maas

The Chocolate Factory

🕒 13:15 – 13:35

Mostafa Khaksar

STAR

🕒 13:35 – 13:55

Reinier Hessing

New Routz

🕒 14:10 – 14:30

Alex Lancee

Google

🕒 14:30 – 14:50

Matthias Preukschat
ASTRUM IT

🕒 14:50 – 15:10

Gertjan Bluemink

Schiphol

🕒 15:10 – 15:30

Alexander Aelberts

Prestop

🕒 15:30 closure

On Tuesday, May 20, Gertjan Bluemink of Schiphol will speak. He will share valuable insights on the development of their self-service support solution, from learnings and innovations to concrete results.

Self Order Kiosks

The day will focus on ordering via an order kiosk and checkout via a self-checkout. Jop Sommeren, employed by Bakker Bart, will point out, among other things, that a false start does not mean that a now successful rollout of order kiosks is not possible. Mathijs of Wibra will point out that self-checkout is not applicable in every store. 

Jop van Sommeren

Bakker Bart

🕒 13:15 – 13:40

Matthijs Verhagen

Storm

🕒 13:40 – 14:05

Alexander Aelberts

Prestop

🕒 13:00 – 13:15

Break

Coffee & networking

🕒 14:05 – 14:20

Wibrand de Reij

Mollie

🕒 14:20 – 14:45

Alexander Aelberts

Prestop

🕒 15:30 closure

Mathijs Eijbaard

Wibra

🕒 14:45 – 15:10

Koen Thomassen

CM Museum & Parks

🕒 15:10 – 15:30

Are you ready to grow tremendously like Wibra? 🌟 Join Mathijs Eijbaard of Wibra on May 21 as he shares his insights on self service in retail.

With years of experience in the retail industry, Mathijs offers a unique perspective on how self-scan checkouts have helped Wibra grow tremendously. What would you like to learn about his experiences?

Walk-in

On Thursday, there are no scheduled presentations and our partners will not be present in person. However, the solutions will remain on display as usual, so you can look around at your own pace. You are welcome for a free walk-in!

10:00: Opening “The Market” and interactive tour

Visit the Experience Centre between 10 a.m. and noon to meet specialists from GoogleOs, Star Micronics EMEA, Elo Touch Solutions, Mollie, Epatra Benelux, DS Templates, Storm Interface, bMedia Group, Cikam, Oona, Qmatic, and Lenovo.

Prestop employees will show and tell about the more than 45 setups scattered throughout Prestop's interactive Experience Center.

12:00 – 13:00: Walk-in and sandwich at the food truck BroodjesBus

From 12 to 13, you can order a sandwich (in advance) - at the expense of Prestop - via the order column of The Sandwich Bus. This is located at the Media Market (where there is also extra parking space). During this time, you can also walk around freely in the Prestop building and visit the assembly area and clean room.

13:00 – 15:30: Presentations

From 1 p.m. to 3:30 p.m., several presentations will be given by inspiring speakers.

15:30: Drinks

We end the day with alcohol-free drinks and the opportunity to socialize.

Customer support

Experience

Check-in

Self-checkout

Self order

Webshop kiosk

Sign up using the button below and indicate which day we can expect to see you!

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